For the last couple of weeks I’ve talked about something all of us know but sometimes forget, the power of treating people the way they want to be treated. It doesn’t matter if we’re brilliant, educated or charismatic if we alienate someone who doesn’t like how we treat them. AND, we can be treating [...]
Last week I talked about the education one can get watching people in an airport. We are all “hardwired” differently, and it’s an ongoing process to figure out what people need and the smartest way to communicate with them. At the end of the week, after working in rain soaked California, I ended up spending [...]
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Not long ago someone told me about a doctor in her area. Seems this physician had absolutely no people skills and therefore was abrasive to all his patients. BUT he was a fine physician. So he and his office created a working scenario: immediately after he left the examination room, his assistant came in. Now [...]
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Tuesday, January 12, 2010
Like me, you’ve probably heard different stats on what percentage of work-related problems stem from communication issues. Some reports say 70%, others put it as high as 90%.
Regardless of statistics, when people can’t work toward the same vision or get along with each other, they typically aren’t able to find a common language to communicate [...]
Wednesday, January 6, 2010
I don’t have the luxury of being around my two year old grandson nearly as often as I’d like, and so every time I’m with him I marvel at how he approaches his little world.
During the holidays my daughter and I took him to a children’s museum in San Antonio, which had this amazing [...]
Wednesday, December 30, 2009
Most of us create high expectations for the New Year, planning to make appropriate changes to have more of whatever we feel was lacking in 2009. Maybe we want more peace of mind, or money, or companionship, or a job that offers less stress or just a job period. Maybe we want to lose the [...]
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Tuesday, December 22, 2009
“Beware the lollipop of mediocrity. Lick once and you suck for life.”
Sounds like something out of a bad fortune cookie, right? I read that proverb recently and it reminded me that as we go into the New Year with high expectations and plans to create positive change, looking for ways to be more resilient [...]
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Tuesday, December 15, 2009
Ever felt mentally stuck? No matter how much you try to focus on what you want your mind ignores you and dwells on the negative, on what you’re worried about? There have been times I’ve tried to focus on what I wanted to accomplish and my mind felt like I was mentally swimming through concrete [...]
Have you ever found it easier to blame someone or something other than yourself? I certainly have. For example if my relationship isn’t going as planned, it has to be his fault for not being a good enough communicator. And if there’s tension between business associates, it’s always because “they” are not really seeing [...]
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Monday, November 30, 2009
Ever notice that sometimes, the harder we try the less we seem to accomplish? And have you ever noticed that sometimes, when you’re relaxed, laughing, focused on your goal but without the worry or stress that often accompanies deadlines, you get much more accomplished?
As we examine how we can be smarter in 2010, how we [...]
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